Last updated: 9 September 2026
Luxury Property Maintenance respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Luxury Property Maintenance collects, uses, stores and protects personal information when you visit our website, contact us, request a booking or use our property maintenance services.
We aim to handle your personal information fairly, transparently and securely and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Luxury Property Maintenance is a London-based property maintenance company providing professional plumbing, heating, gas and specialist mechanical maintenance services.
Our contact details are:
Luxury Property Maintenance
205 Tooley Street
London
SE1 2JX
Telephone: 020 3633 4783
Email: enquiries@luxurypropertymaintenance.co.uk
For privacy enquiries or requests relating to your personal information, please contact us using the details above.
We may collect personal information when you contact us, submit a booking request, request information or communicate with us.
Depending on how you interact with us, this may include:
Please do not provide unnecessary sensitive personal information when contacting us.
We may collect personal information:
Our website booking form asks for your name, contact number, email address, postcode, selected service and details of the issue you are experiencing.
We use personal information for purposes including:
We use your contact details and information about your requirements to respond to enquiries and provide information about our services.
Where you request a booking, we use the information you provide to arrange appointments, communicate with you and provide the requested property maintenance service.
We may use your information to enable our engineers and management team to attend your property, understand the reported issue, carry out work and communicate with you about the service.
We may use your information to prepare and provide quotations or estimates for requested work.
We may contact you about an existing booking, appointment, quotation, service or other matter relating directly to our business relationship.
We may use information to maintain appropriate business records, manage customer relationships, handle accounts and payments, monitor service quality and administer our business.
We may process personal information where necessary to comply with our legal or regulatory obligations, establish or defend legal claims, prevent fraud or protect our legal rights.
Where appropriate, we may use website and service information to understand how our website is used, improve its functionality and improve the services we provide.
We will not use your personal information for a new purpose that is incompatible with the purpose for which it was originally collected without providing appropriate information or obtaining consent where required.
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
We may process your information where this is necessary to take steps at your request before entering into a contract or to perform a contract with you.
For example, this may include arranging and providing a requested property maintenance service.
We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
This may include managing customer relationships, responding to enquiries, administering our business, maintaining service quality and protecting our business.
Where we rely on legitimate interests, we consider whether the processing is necessary and whether our interests are balanced appropriately against your rights. The ICO requires organisations relying on legitimate interests to explain the relevant interests in their privacy information.
We may process information where necessary to comply with a legal or regulatory obligation.
Where required, we may ask for your consent before processing personal information for a particular purpose.
Where we rely on consent, you can withdraw that consent at any time.
We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business and financial records, comply with legal obligations and deal with potential disputes.
The appropriate retention period will depend on the nature of the information and our relationship with you.
Where we do not specify a fixed retention period, we will determine the appropriate period by considering factors such as:
The ICO recommends that privacy information explains retention periods or, where a specific period cannot be given, the criteria used to determine how long information is retained.
We will only share your personal information where there is a legitimate reason to do so and where appropriate safeguards are in place.
Depending on the circumstances, information may be shared with:
We do not sell your personal information.
Where we use third-party service providers to process personal information on our behalf, we expect appropriate contractual and security arrangements to be in place.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place as required by applicable data protection legislation.
Where relevant, this may include relying on UK adequacy regulations, appropriate contractual safeguards or another lawful transfer mechanism.
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
Access to personal information is limited to people who need it for legitimate business purposes.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. If you have concerns about the security of information you have provided to us, please contact us.
Our website may use cookies and similar technologies.
Cookies are small files that can be stored on your device when you visit a website. Some cookies are necessary for the website to function correctly, while others may be used for purposes such as analytics, performance or improving the website.
Where cookies or similar technologies are not strictly necessary, we will obtain consent where required.
You should be provided with clear information about the cookies used on our website and their purposes, and should be able to manage your preferences where applicable.
UK rules generally require consent for non-essential cookies and similar technologies, subject to applicable exceptions for technologies that are strictly necessary to provide a service requested by the user.
Our website may include third-party services or embedded content, such as maps, analytics, social media features or other external services.
These third parties may process information in accordance with their own privacy policies.
Where third-party services use cookies or similar technologies that are not strictly necessary, appropriate consent mechanisms should be used where required.
Depending on the circumstances, you have rights under UK data protection law including:
Not all rights apply in every circumstance, and there may be lawful reasons why we cannot fulfil a particular request.
The ICO confirms that individuals have a right to obtain a copy of their personal information and supplementary information about how it is processed.
If you would like to exercise any of your data protection rights, please contact us:
Email: enquiries@luxurypropertymaintenance.co.uk
Telephone: 020 3633 4783
Please provide enough information to allow us to identify you and understand your request.
We may need to verify your identity before providing personal information or making certain changes to the information we hold.
We will deal with requests in accordance with applicable data protection law.
We will only send marketing communications where we have a lawful basis to do so.
If you receive marketing communications from us, you can ask us to stop sending them at any time.
You can contact us using the details above to withdraw your consent or object to direct marketing, where applicable.
Our website may contain links to third-party websites.
This Privacy Policy applies only to the Luxury Property Maintenance website and our processing of personal information.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
Our services are intended for adults and businesses rather than children.
We do not knowingly seek to collect personal information from children through our website.
If you believe that a child has provided us with personal information, please contact us so that we can consider the appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or how we process personal information.
The latest version will be published on this page, together with the date it was last updated.
We recommend checking this page periodically for any changes.
If you have a concern about the way we have handled your personal information, please contact us in the first instance so that we have an opportunity to investigate and resolve your concern.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
The ICO provides information about data protection rights and how to make a complaint about an organisation's handling of personal information.
If you have any questions about this Privacy Policy or how Luxury Property Maintenance uses your personal information, please contact us.
Luxury Property Maintenance
205 Tooley Street
London
SE1 2JX
Telephone: 020 3633 4783
Email: enquiries@luxurypropertymaintenance.co.uk
We will be happy to answer questions about how we collect, use and protect your personal information.